AI Customer Service Seats
Turn WhatsApp into your highest-converting channel — a unified WhatsApp and LINE inbox with an AI copilot behind every reply, live in about a week.
Partner solutionThis messaging service is delivered by our close partner GeneX, with technology enabled by PeopleAI.
The challenge
Seasonal peaks, new market launches, and overnight shifts move faster than any hiring plan. Customers already message you on WhatsApp and LINE, but answers arrive late, repeat questions pile up, and grey-area automation tools put your number quality score at risk. Hiring more agents doesn't fix nights, weekends, or twenty languages at once.
Official API access, one AI-first inbox
This partner solution runs on the official WhatsApp Business API provisioned through a Meta Tech Provider partnership — no grey-area tools, no risk to your sender score — with LINE in the same inbox and Telegram and Viber on the way. PeopleAI enables the AI models and technology, including bysearch as one of the selectable models; delivery is operated by our partner GeneX.
Unified Team Inbox
WhatsApp and LINE in one inbox with assignments, mentions, private notes, collision detection, and full conversation history. Roles and permissions for the whole team.
AI Copilot for every agent
Reads the conversation in real time, drafts the best response, and polishes tone. Agents review, edit, and send in one click — never a blank reply box. Pick the model you trust per workspace or task.
Real-time translation
Two-way translation across the languages customers actually write in — serve any market without hiring a bilingual support team.
AI Quality Assurance
Scores every conversation and tracks response speed, so you know which agents to coach — before churn tells you instead.
AI Agents, 24/7
Trained on your catalog and policies, they answer FAQs, qualify leads, and hand off to humans with a full summary — around the clock.
Broadcast campaigns
Segment by tags, spend, and behaviour; schedule approved template campaigns with 98% delivery and watch delivery, reads, and revenue in real time.
Automation flows
Drag-and-drop welcome series, cart recovery, and order-update journeys triggered by events or dates — no engineering time needed.
Analytics & CRM
First response time, resolution rate, revenue per agent, and campaign ROI in one view; every chat enriches a single customer profile that syncs to your CRM.
Open API & integrations
Two-way sync with Amazon, Shopify, WooCommerce, WordPress, Stripe, Google Sheets, and 20+ more — plus an open API and webhooks.
Playbooks built for how your industry sells
Retail & e-commerce · Education · Travel & hospitality · Financial services · Healthcare · Logistics
Live in about a week, risk-free to try
Bring your own number or get a new one verified; onboarding handles Meta approval end to end — typically 3–5 business days, with most teams live within a week. Start on a free plan or a paid plan backed by a 14-day money-back guarantee; no credit card required to begin. Deploy standalone or as an extension of PAI Workstation, where AI and human agents share one inbox.
AI Customer Service Seats
Right-size your support team and convert WhatsApp conversations — book a demo.